Return & Refund Policy
Simple, transparent returns and refunds for every ZDREO order.
Return & Refund Policy
1. Return Eligibility Window
Returns are accepted within 7 days of delivery for unopened, unused products in their original sealed packaging. Due to hygiene and safety regulations, opened or used skincare products cannot be accepted for return unless defective or damaged in transit.
2. Damaged, Defective or Wrong Item
If you receive a damaged, defective, or incorrect product, contact our support team within 48 hours of delivery with photos of the item. We will arrange a free replacement or a full refund at no extra cost to you.
3. How to Initiate a Return
Raise a return request from your Order History page, or email concierge@zdreo-skincare.com with your order number. Once approved, our courier partner will pick up the item from your address at no charge.
4. Refund Timeline
Once the returned item passes quality inspection, refunds are processed within 5-7 business days to your original payment method (UPI/PhonePe, Card, or NetBanking). Cash on Delivery orders are refunded via bank transfer or UPI.
Need help with a return?
Our Concierge team is online to assist you.